Customer service

I've been trying to move my service since 1st Sept 2022. Was told I need to do it on the portal.. The problem is that I cannot get it done via the portal either on my cellphone or my laptop, I have tried how many times, it does not allow me at all. Been on the phone and chatting via WA since the 1st Sept.. 3 agents told me they will escalate to their web developers, but NOBODY has come back to me. Why must I pay for a service I cannot use? Service was great when I joined, but it does not seem that agents are able to sort out queries. I would cancel, but then I need to pay over R3k because my contract is less than 12 months.. So eotehr way I loose.. Pay the R3k or pay monthly installment for NO wifi..