Customer service

I hate doing this but woooow! 4 years with home connect, I’ve surely had a lot of downs especially with customer service. I called in last week someone told me they’d call me back as Iv had trashy internet for the past two weeks (never called back). Called in again today to find the most *********** customer service experience. I spoke to a guy named King who told me if I need assistance so urgently I should call back when I have time haha! We spent over 10 minutes with him speaking over me absolutely refusing to assist with troubleshooting of any sorts. Worst part is I have a job waiting for me and I need to start working. I’m always shocked when this happens because I’m worried about the training they give to these new recruits. Truly unprofessional, disappointing and unfortunate. DON’T RECOMMEND! Sad part is, you’d think they’d improve in terms of customer service but it keeps getting worse. As for that King child, he needs to be retrained!