customer service

very bad for 2 weeks trying to connect after payment was made on the 9th. all the agents speak different and their system works according the contact nr you contact them from, dont update thei system. two weeks of up and down calling money wasted. how do you acknowldge payment but cant connect me. now i must apply for refund and wait 4/5 weeks after i did my part. just phoned other isp and they now tell me that according to the system we dont have an installation. i chose them based on reviews but i dont even know why they records call as their services is pathethic