Customer Satisfaction Achieved, after a rocky start

We're always quick to highlight bad service so it is a pleasure to commend good service. We recently became new customers at Home-Connect however got off to a rocky start. A "Shocking Service" message was sent in advising that failure to rectify the matter would result in a negative review on HelloPeter. Courtney Makhubela then made contact with us and undertook to investigate our complaint. Within a day Courtney Makhubela responded to us sharing that the matter had been investigated and referred 'up the line' where a decision was made to reverse the issue with which we were unhappy. Great service from Courtney Makhubela! Rated as 4-star because the situation, in our view should not have arisen in the first place, but 5/5 for the response from Courtney Makhubela.