Cortney Mahubela from Home-Connect

I was with Fibrestream and they got cancelled by Vumatel so I moved to Home-Connect. The activation process has not been a smooth one, I called in and was told that my service was activated. That was a couple of hours ago. But I still haven't received an email with my username and password. I shouldn't have to call in asking to get this information. I wouldn't even know my line was active if I didn't call in. So this review is not for the overall service.

This review is for Courtney Makhubela, who got my router dispatched as soon as we got off the call. It was supposed to be dispatched on Friday. Thanks to Courtney, it was finally dispatched today, a Monday. So Courtney, thank you for handling the matter with such urgency and doing so in such a kind, friendly and customer centric manner. It was a pleasure speaking to you (both times) and again, thank you for providing such excellent customer service!

-Hunter