LM
Lwando M

1 reviews | Active since Oct 2024

23 Oct 2024, 15:43

Consistent service you can trust

I had never heard of Home-Connect when I moved to my new place back in 2021, and I only chose them because I had no other options from the complex. Been with them for 3 years now. To my surprise, my experience has been exceptional! Their uncapped internet is truly reliable - I've never experienced throttling even though I average 800GB plus monthly, and the only time I faced connectivity issues was due to underwater cables being cut, which affected all of South Africa. Overall, I'm really impressed with the service!! Sticking with them for another lengthy period.

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Replies (1)
Home-Connect
Home-Connect's reply23 Oct 2024, 15:47
Official
Dear Lwando, Thank you for taking the time to share your wonderful experience with Home-Connect. We are thrilled to hear that our service has exceeded your expectations over the past three years. It is indeed heartening to know that you have found our uncapped internet service to be reliable and accommodating for your data usage. We understand the importance of a seamless internet connection, and we are delighted that you have had minimal disruptions during your time with us. We greatly appreciate your understanding during the unforeseen underwater cable incident that affected connectivity in South Africa. Your patience and support are invaluable to us as we strive to deliver uninterrupted services to our valued customers. Your decision to continue your partnership with Home-Connect for an extended period is a testament to the satisfaction you have experienced, and we are committed to maintaining the high standards that have earned your trust. Should you have any queries or require assistance in the future, please do not hesitate to reach out to us. We are here to ensure your ongoing satisfaction with our services. Thank you once again for your kind words and for choosing Home-Connect as your internet service provider. We look forward to continuing to serve you with excellence. Warm regards.