Connecting and disconnecting added worthiness. (Refunds)

I was frustrated by my erroneous actions. I transferred more than I should have into the professional and customer-caring internet service provider's account. I had been owing Home-Connect R 2089 ZAR for over 4 months at the time. I was so eager to pay some of my debt, ethically, I was seriously torn apart. I know what it means to be on the other end of the phone. Calling strangers and pointing out their flaws is considered "Taboo" in most cultures. I am an optimistic individual that seeks to uncover the pleasures that life offers - no matter the waiter - at any given restaurant of choice. I feel challenged, due to the fact that they needed to validate my truth. I feel sincerely humbled, speaking to various customer service agents and explicating real occurrences and each's approach was based on their training and internal trusted procedures to yield an optimal outcome. I want to thank all those that thought about making this service offering and extend a helping hand if they want further feedback on how to streamline this value-added offering.