Confusing and sub-par support.

Please incorporate an email thread when a ticket/issue is logged. Every time I have to speak to a new agent that has NO idea what the previous agent said/did

I have now spoken to 9 agents in the past week and nobody can give me a clear answer. I cancelled a downgrade request middle last month and they ensured me this would not go through. I then upgraded to a 500mb package. I even have the new router you sent me.

Now, my portal is reflecting 500/200 but the backend, home connect speed test and general speed tests all reflect 25mb download. How can nobody give me a clear answer? every agent simply says they are gonna follow up but I never hear from them again, the do however sound very serious and sincere.

I asked 1 agent if she can cc me in the "Email" she allegedly sent but she says "no, just use the whatsapp to follow up" So today, I did and the agent said my line is 500mb and I should download the home connect speedtest app.

So now after 1 week of no answers the following has happened. 1) A ticket for speed issues has been logged with vumatel (No feedback) 2) An email has been sent to someone regarding something that needs to change. 3) My issue has been escalated twice.

It's Friday now and nobody has phoned me and told me what the issue is or when I can expect resolution.