Confused at poor service

[08:39, 17/03/2023] Natasha Lands: Dear Eric,

Thank for you contacting Home-Connect, we would like to acknowledge your query and the team will be in contact with you.

Regards

Home-Connect [08:39, 17/03/2023] Natasha Lands: Good morning Phumelela. Thank you for assisting us. Please see the pictures I just took of Vumatels insecure installation. I am very disappointed how Vumatel would pass such a low standard of cabling and offer to change me for a new installation. I berely have internet for 2 days since last month. If they don't action this problem today we will be cancelled and go elsewhere. Regards Eric [08:39, 17/03/2023] Natasha Lands: Please see the poor installation that is not secure at all. [08:39, 17/03/2023] Natasha Lands: Thank you, Sir, attached photos to the already existing ticket at Vuma and will relay any feedback I receive from them. [08:39, 17/03/2023] Natasha Lands: Thank you Phumelela. Please have them handle this matter with the utmost importance and urgency as it's been 2 weeks with no internet and we are working from home? Regards [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: We thank you for your business, customer service is important to us. Please note this chat will be closed if you need further assistance please message us so the chat can re-open. Have a lovely day further! [08:39, 17/03/2023] Natasha Lands: Good morning Phumelela. Can you please give me an update regarding this matter so far? [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Please note that we are currently awaiting an update from Vumatel. we will revet as soon as we have received an update. [08:39, 17/03/2023] Natasha Lands: Thank you Phumelela [08:39, 17/03/2023] Natasha Lands: For now, kindly note that will be temporarily closed. [08:39, 17/03/2023] Natasha Lands: Ok thank you Phumelela [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Good afternoon Phumelela. Please update me with the latest regarding this matter? Regards Eric [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Good day, thank you for contacting Home-Connect. You are through to Ciara, kindly note that I requested for Phumelela to give yo a call back regarding the feedback you require. Have a good day [08:39, 17/03/2023] Natasha Lands: Good afternoon Ciara. Thank you [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Kindly note that this chat will be closed for now, please do not hesitate to send us a message and reopen the chat should you need any further assistance. We thank you for your business, customer service is important to us. [08:39, 17/03/2023] Natasha Lands: Can Phumelela please give me an update? It's been over 4 hours now? [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Hi, I have sent a email to Phumelele and he will contact you shortly. [08:39, 17/03/2023] Natasha Lands: Ok thank you so much [08:39, 17/03/2023] Natasha Lands: Good afternoon Phumelela [08:39, 17/03/2023] Natasha Lands: How far are you with this matter? [08:39, 17/03/2023] Natasha Lands: We've been sent this below to pay for their unsecure installation [08:39, 17/03/2023] Natasha Lands: How does this make any sense? [08:39, 17/03/2023] Natasha Lands: [16/03, 16:13] MTN Contract Number: Description Quantity Unit Price VAT Amount ZAR RE-INSTALLATION FEE - Drop cable for unit 50 and 49 2.00 1500.00 15% 3000.00 Subtotal 3000.00 Total Standard Rate Sales (excluding capital goods) 15% 450.00 TOTAL ZAR 3450.00 [16/03, 16:13] MTN Contract Number: Good day

Hope this email finds you. Please find attached quote for re installation of the fibre installation. Kindly use a ticket number as reference.

Regards, Sam [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Hi Phumelela. Why are we recieving this bill? [08:39, 17/03/2023] Natasha Lands: Good morning Phumelela. Please update me on this matter [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response.

Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Good day, Sam you are now chatting with Aya. Kindly note the services you have with Home-Connect are only with your fibre provisor which is Vumatel. Did Home-Connet send you this communication because our clients do not cover installation fees, we do. [08:39, 17/03/2023] Natasha Lands: What is happening with this matter [08:39, 17/03/2023] Natasha Lands: Please call me on *** [08:39, 17/03/2023] Natasha Lands: Kindly confirm, what matter? This is in reply to the text you sent that MTN is charging you R3450, it's not Home-Connect. [08:39, 17/03/2023] Natasha Lands: Yes MTN is in place of my name Eric. [08:39, 17/03/2023] Natasha Lands: Vumatel is charging Yvonne R3450 for their unsecure installation [08:39, 17/03/2023] Natasha Lands: Kindly provide me with the number linked to your MTN account. [08:39, 17/03/2023] Natasha Lands: Look at the pictures [08:39, 17/03/2023] Natasha Lands: *** [08:39, 17/03/2023] Natasha Lands: For Yvonne Landsberg [08:39, 17/03/2023] Natasha Lands: Look at how untidy in unsecure this installation is. Children and animals have access to damaging it [08:39, 17/03/2023] Natasha Lands: Please call me on *** urgently [08:39, 17/03/2023] Natasha Lands: I was advised that the dog is at Unit 50 but the cable is at unit 49, the costs will be app**** to your account, and an arrangement will need to be made between you and the person at unit 50. [08:39, 17/03/2023] Natasha Lands: This cable runs through unit 50 unit 49 [08:39, 17/03/2023] Natasha Lands: Have you looked at the pictures? [08:39, 17/03/2023] Natasha Lands: Who installs a vital cable giving access to animals and children???? [08:39, 17/03/2023] Natasha Lands: Look at the poor quality of work and how unsecure this installation is? [08:39, 17/03/2023] Natasha Lands: Hello [08:39, 17/03/2023] Natasha Lands: Vumatel confirmed the installation was fine and that the person that ruined the cable will sadly need to settle the bill. There isn't much Home-Connect can assit wih sadly at this present moment. [08:39, 17/03/2023] Natasha Lands: Look at the pictures? How is that a proper installation???? [08:39, 17/03/2023] Natasha Lands: Please put me on to Phumelela [08:39, 17/03/2023] Natasha Lands: Phumelela is not in the office at the moment. [08:39, 17/03/2023] Natasha Lands: Please note that there is a 7 days period where you can log in any complaints that can be rectified for free within those 7 days prior to installation, you also signed a Happy Letter confirming you were happy with Vumatel's services - NOTE: If the invoice is not paid then the cables will not be fixed. [08:41, 17/03/2023] Natasha Lands: Should we post all our correspondences with all the pictures on helopeter [08:42, 17/03/2023] Natasha Lands: I disagree with paying for this installation [08:43, 17/03/2023] Natasha Lands: It's not right. [08:44, 17/03/2023] Natasha Lands: Their cables that they installed were open to children and animals. How can that be our financial responsibility to repair? [08:46, 17/03/2023] Yvonne Angelo Landsberg🚶🏼♀️: Gosh im so angry...yes let me post on Hello Peter [08:48, 17/03/2023] Yvonne Angelo Landsberg🚶🏼♀️: Im posting everything [08:48, 17/03/2023] Natasha Lands: Yes please. I can understand if we physically damaged the cable if it was installed out of reach of children, animals and humans. But they installed their fibre cable within reach of children animals, etc [08:50, 17/03/2023] Natasha Lands: But within reach it is bound to get damaged. Then they are holding back our internet connection because they want R3450 for their error?