PT
Phumelele T
1 reviews | Active since Dec 2017
26 Sept 2024, 12:49
Complaint
Service delivery is very poor, day 2 without wifi and once again no communication when I called I was told it's a planned maintenance so if this is a planned maintenance why were we no informed pri as customers. Last time we were without wifi for the whole week and we were not even re imburesed for those days...Service delivery is very poor yhooo in really need to change service providers
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Home-Connect's replyOfficial
26 Sept 2024, 12:52Dear Phumelele, Thank you for bringing this matter to our attention. I understand your frustration regarding the ongoing wifi service interruption and the lack of communication regarding the planned maintenance. I apologize for any inconvenience this has caused. An agent will be in contact shortly to assist.
Home-Connect's reply26 Sept 2024, 12:52
Official
Dear Phumelele, Thank you for bringing this matter to our attention. I understand your frustration regarding the ongoing wifi service interruption and the lack of communication regarding the planned maintenance. I apologize for any inconvenience this has caused. An agent will be in contact shortly to assist.