PT
Phumelele T
1 reviews | Active since Dec 2017
16 Feb 2025, 20:11
Complaint
I have been not been connect to my wife since Thursday and when I called I was told I made a payment using the wrong link, question is why was I not notified of the payment changes become I've been using the very same link for the past 3 months now I'm inconvenienced without even being offered a remedy for this dialema. Now I have buy data until the issue is sorted why I'm I suffering the consequences for your pathetic service 😡😡😡😡
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Replies (3)PT
Phumelele T's updateReviewer Update
16 Feb 2025, 20:12Wi-Fi
PT
Phumelele T's update16 Feb 2025, 20:12
Reviewer Update
Wi-Fi
Home-Connect's replyOfficial
16 Feb 2025, 20:17Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist tomorrow. Our operating hours are Mon-Fri 8am - 8pm, and Sat, Sun & PH 8am - 2pm.
Home-Connect's reply16 Feb 2025, 20:17
Official
Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist tomorrow. Our operating hours are Mon-Fri 8am - 8pm, and Sat, Sun & PH 8am - 2pm.
PT
Phumelele T's updateReviewer Update
18 Feb 2025, 17:49A week later and the issue is still not resolved, disappointed is an understatement, now I'm spending so much on data yet I've paid for wifi. Why am I the one suffering because you failed to inform me of the changes in payment method.
PT
Phumelele T's update18 Feb 2025, 17:49
Reviewer Update
A week later and the issue is still not resolved, disappointed is an understatement, now I'm spending so much on data yet I've paid for wifi. Why am I the one suffering because you failed to inform me of the changes in payment method.