PT
Phumelele T
1 reviews | Active since Dec 2017
19 Jun 2024, 09:33
Complaint
We've been without connection for 3 days now and still there is no eta , no communication whatsoever of what is happening so we can be able to plan ahead, I'm very disappointed clear I'm with the wrong service provider no sense of urgency even when you call the call the call center you are told to read your terms and conditions there is no eta for network outage
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Home-Connect's replyOfficial
19 Jun 2024, 09:40Dear Phumelele, I am truly sorry to hear about the ongoing connectivity issues you are experiencing. I completely understand your frustration and the inconvenience this has caused. I apologize for any lack of communication regarding the estimated time of resolution. I will ensure that you receive regular updates on the progress of the issue going forward. Thank you for bringing this to our attention, and please accept my sincere apologies for the inconvenience caused. An agent will be in contact shortly to assist. Warm regards, Home-Connect Customer Service.
Home-Connect's reply19 Jun 2024, 09:40
Official
Dear Phumelele, I am truly sorry to hear about the ongoing connectivity issues you are experiencing. I completely understand your frustration and the inconvenience this has caused. I apologize for any lack of communication regarding the estimated time of resolution. I will ensure that you receive regular updates on the progress of the issue going forward. Thank you for bringing this to our attention, and please accept my sincere apologies for the inconvenience caused. An agent will be in contact shortly to assist. Warm regards, Home-Connect Customer Service.