UQ
Unathi Q
1 reviews | Active since Jan 2010
15 Jun 2024, 16:08
Complaint
Today, 15 June 2024,i called twice as I had no internet access, I still don't and the lady I spoke with both times said it is being investigated. Till now still don't have internet access and now it's after hours. This is frustrating. Contact is ***. She didn't even other to investigate and now I see others were assisted on line.
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Home-Connect's replyOfficial
16 Jun 2024, 11:15Dear Customer,Thank you for reaching out to us regarding the ongoing issue with your internet access. I understand how frustrating it must be to still be experiencing difficulties despite previous assurances that it was being investigated.Rest assured, I will personally look into this matter for you and ensure that it receives the attention it deserves. I apologize for any inconvenience this situation has caused you.To better assist you, could you please provide me with your account information such as your full name and account number? This will help me expedite the resolution process.I appreciate your patience and understanding as we work to address this issue promptly.Warm regards, Home-Connect Customer Service Advisor
Home-Connect's reply16 Jun 2024, 11:15
Official
Dear Customer,Thank you for reaching out to us regarding the ongoing issue with your internet access. I understand how frustrating it must be to still be experiencing difficulties despite previous assurances that it was being investigated.Rest assured, I will personally look into this matter for you and ensure that it receives the attention it deserves. I apologize for any inconvenience this situation has caused you.To better assist you, could you please provide me with your account information such as your full name and account number? This will help me expedite the resolution process.I appreciate your patience and understanding as we work to address this issue promptly.Warm regards, Home-Connect Customer Service Advisor