Cole was the one who assisted me, he made efforts to contact me as there was delays via chat

Dear Customer,Thank you for reaching out to us regarding your recent query. We appreciate your kind words about Cole and his efforts to assist you.At Home-Connect, we strive to provide the best customer service experience possible. We understand that delays can be frustrating, and we apologize for any inconvenience caused. We always aim to reach out to our customers promptly and ensure that their concerns are addressed in a timely manner.If you have any further questions or require additional assistance, please do not hesitate to let us know. We are here to help.Thank you for choosing Home-Connect.The Home-Connect Team.