Cole assisted me late Friday afternoon 18th August with my frustration of having no internet connection for almost a week

Dear Alisha, Thank you for reaching out to us and sharing your positive experience with Cole. I'm glad to hear that he was able to assist you with your internet connection issue and provide excellent customer service. We understand how frustrating it can be to have no internet for an extended period, and I'm glad that Cole was patient, helpful, and efficient in resolving the problem for you. It's great to know that he went the extra mile to find an alternative method that worked when the configuration was not setting up. We appreciate your kind words and recognition of Cole's efforts. At Home-Connect, we strive to provide the best possible service to our customers, and it's always encouraging to hear when our team members make a positive impact. Thank you for your support, and please don't hesitate to reach out if you have any further questions or concerns. We're here to assist you. Best regards, Home-Connect Customer Service