Clueless staff members

It has been 24 hours since submitting a ticket and phoning Home-Connect six times, and I still have no idea when I will be online again, let alone know what the problem is with my internet. I have been with Home-Connect for over two years now, and this has been the worst service I have received from them. Not a single person working in "support" or the "technical department" know what's happening. Support says my area is online; they don't understand why my internet isn't working. I should speak with the technical department, I speak with the technical department, and they say there is no planned outages or maintenance. So my question to both of them was, " So why am I offline? ". No one who works at Home-Connect on the rotating shifts has any idea what's happening in Krugersdorp, nor are they willing to open a ticket to investigate the matter. The mobile app is useless as no matter how many tickets you lodge, they never get back to you, they never respond to them, nor do they investigate the problem. In addition, the mobile app asks to send you "push notifications", which it never does; you always have to phone them and ask what's going on.