Chris for home connect

Cancelled have the email to proof it. And still takes our money. Called them paid us back and now nother month taken money with out our consent. Now they said we must log in again.... And cancel again... WHY? I HAD TO ASK LIKE 4 TIMES TO SPEAK TO CHRIS, 4 TIMES HE SAID HE DOES NOT KNOW WHAT IS GOING ON AS HE DID CANCEL US. Told us he will refund us again. But my questions is why a different amount? Is it so we dont notice? And why most we cancel again? Then it means im at fault that is not true. Thay fast to get a new account but whet you have to cancel they just dont care. Be aware of you money in bank.