Changing address - Frustrating

i have to say my experience is very frustrating at the moment. i logged a ticket with Home-connect say i am changing addresses and need my fibre to be moved and activated by the 28/04/25. the lady said i have to do everything on their portal - which i then did. then the service provider wasnt available they had and i said that they can proceed with the current one. so they said i need to do another application, and this will take 24 - 72 hrs. i paid for the full month of April, but i couldnt use my internet up intil now, i am still struggling to have my service activated as the router is plugged in and all the lights are on as they are supposed to. but still they can just activate the service. i am really so frustrated..... service are on a slow strike, you explain the same thing to different people and still we dont get anywhere......... i need an activation ASAP...............................