DM
Duane M

1 reviews | Active since Feb 2021

18 Apr 2022, 00:44

CEO must be so proud of **** services.

absolutely ****py service. ever since the migration customer service has been as good a dead horse. I've logged 2 requests on the app, no phone call, I've called no one knows what's going on, but let payment be late by 1 day home connect shut services off and all of a sudden remember your phone number and name. pathetic service. should've left me with dash fibre where they atleast had the decency to call a person and help sort out a matter. I'm be logging my cancelation with home connect, my line went down tonight at 00h00, I logged a services down request on the app, not holding my breath for a response. won't recommend home connect.

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Replies (1)
Home-Connect
Home-Connect's reply18 Apr 2022, 07:59
Official
 
Dear Daune, 

We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.