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On the the 9th of may the evening, my wifi, has been out off, with no communication as to why it would be turned off or anything. I have been sending emails, calling for 2 weeks now, only to be told that the system has cancelled my wifi. Then i was told to open and pay for a new account so that they can credit me my days because they cant reimburse me, im ok with the credit but not ok for paying for something that they broke and yet, i did not receive my credit. I sent a follow up email yesterday morning with my details, only to be told that they cant find me on their system. Quick to take my money but not so quick to credit me my 14 days and still remove me from the system. Removing me from the system wont remove the back and forth e,ails, with proof of payment attached. THE WORSE EXPERIENCE I RECEIVED!