1 reviews | Active since Feb 2012
Cancellation troubles.
Dear home connect. i am getting super irritated with you. i have been a customer for a few years. all the increases lately is enough to drive me nuts. my contract end date is 2024/07/04. you dont want to cancel on the date. you want a calendar notice. if i cancel 2024/06/30 - you charge me R2733 "recovery fee" i cannot cancel end of July as we are moving end of June. Asanda is apparently the only person working there and not willing to get someone to contact me. how do you expect me to pay for a full month or the penalty WHEN I AM OUT OF CONTRACT. if you only take calendar month notices, you should only install on the 1st. please can this be resolved. i am not willing to pay for a whole month that you are not providing a service to me. and with this difficulty, also not willing to get in another contract with you. you granted me a 5% discount a month ago, just to increase it again this month. what is going on that side??? when i joined, you were awesome and cheapest, now small things are a hassle and you are more expensive than other ISPs.
