CANCELATION OF CONTRACT/ FIBRE

I've always received good service from Homeconnect..but in Sept 2023 I canceled my contract with them due to the connection becoming slower and took out a new contract with Vodacom who said they would cancel on my behalf..later Vodacom said due to POPI Act I have to cancel personally. I had challenges canceling Homeconnect on the mobile app and on whtsapp,hence I sent an email in Sept 2023.To date they are still deducting from my bank account and have not canceled my contract