CN
Charl N
1 reviews | Active since Nov 2021
25 May 2022, 19:58
Cancelation letter
Best of luck signing up with Home Connect im glad im done with them call back 2 days later been trying to contact them since 5pm no luck no after hour service. Thanks Home Connect you canceled my service as requested no please can i have my promised cancelation letter you promised me a month ago
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
26 May 2022, 09:13Dear Charl,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply26 May 2022, 09:13
Official
Dear Charl,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
CN
Charl N's updateReviewer Update
26 May 2022, 09:48Spoke to your call center he is not even aware i have canceled and that my service has been disconnected. According to Vuma they awating your response to release my line. Clearly someone not doing their work. Once again your lines just ringing and your whatsapp no responding
CN
Charl N's update26 May 2022, 09:48
Reviewer Update
Spoke to your call center he is not even aware i have canceled and that my service has been disconnected. According to Vuma they awating your response to release my line. Clearly someone not doing their work. Once again your lines just ringing and your whatsapp no responding
Home-Connect's replyOfficial
26 May 2022, 09:57Hi Charl, thank you for bringing this issue to our attention. We are always looking to improve our customer service, and your feedback is essential to that process. Please expect a call from one of or agents shortly.
Home-Connect's reply26 May 2022, 09:57
Official
Hi Charl, thank you for bringing this issue to our attention. We are always looking to improve our customer service, and your feedback is essential to that process. Please expect a call from one of or agents shortly.
CN
Charl N's updateReviewer Update
26 May 2022, 10:15Pathetic just received a call from your agent please get decent management involved my account is paid in full and my cancelation has been done. Release my line at Vumatel with immediate effect and forward me confirmation.
CN
Charl N's update26 May 2022, 10:15
Reviewer Update
Pathetic just received a call from your agent please get decent management involved my account is paid in full and my cancelation has been done. Release my line at Vumatel with immediate effect and forward me confirmation.
Home-Connect's replyOfficial
26 May 2022, 10:59Hi Charl, we believe that a senior is actively working on resolving your query.
Home-Connect's reply26 May 2022, 10:59
Official
Hi Charl, we believe that a senior is actively working on resolving your query.