Cancel this thing

I need assistance with these people cancelling my services with them. I recently changed address and was promised my line would be active last week. Home connect told me they schedule an installation for my like to be active, so a technician from vuma came and changed routers and everything and told me it’s now upto home connect to connect me either with my old router or send a new router. I’ve been trying to resolve this since, Everytime I call home connect I’m being told my issue is being escalated but I get no reference number or call back, Ive been happy with home connect till now. Ive clearly explained that I use this for business, today is the 19th, tomorrow is the 20th, my date for pay roll, wit has been difficult to break even without an internet connect, I don’t know why these people don’t understand this, month end they will deep inside my bank account looking for money, what money when I do t have internet, are you guys educated? I’m tired of explaining this math. Send a technician today or cancel my account today so I can move to rain.