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morgan L

1 reviews | Active since Jan 2013

23 Nov 2025, 20:42

Cancel my Home Connect immediately. I am nsick and tired of your poor service....

Home Connect is the worst fiber service provider.

Please cancel my service with immediately. I am moving to a alternative service provider that will hopefully give a better service.

I have very poor pervice from Home Connect. The speed is slow an choppy, the technical department is non existing. And the turn around time on a responce when logging a fault is utterly ridiculous.

I log a fault, and two days later the technical department phones me asking me to reset the router, while I am at work.

All that they ever do is tell you to reset the router for 5 mines and switch it back on.

25mbs on a 250mbs line, and then when you try to do a speed test again it fails and shows you have no network. I am sitting a meter from the router and switch it on multiple times to no avail.

This is not acceptable for a service you pay more then a R 1000 a month for.

0
Replies (1)
Home-Connect
Home-Connect's reply23 Nov 2025, 20:47
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in 
contact to assist in the morning. Best regards, Home-Connect Team