RW
Rene W
1 reviews | Active since Jan 2019
08 Jul 2020, 12:27
Can we all agree Home connect is the worst!!
You have until close of business today to get back to me regarding my application that is now two weeks old else just cancel my application and I will find myself a different isp that wants my business I am disappointed with the complete and total lack of any service.
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
08 Jul 2020, 12:29Good Day we will urgently look into this and contact you shortly.
Home-Connect's reply08 Jul 2020, 12:29
Official
Good Day we will urgently look into this and contact you shortly.
RW
Rene W's updateReviewer Update
08 Jul 2020, 15:58How is it possible that one person tells me that vutamel was supposed to have been in contact with me last week. And by another that 4 weeks is within the time frame to install Fibre. At least discuss your lies to customers amongst yourselves so you are not contradicting each other.
Now cancel my order so I can contact a isp that wants to be of assistance
Now cancel my order so I can contact a isp that wants to be of assistance
RW
Rene W's update08 Jul 2020, 15:58
Reviewer Update
How is it possible that one person tells me that vutamel was supposed to have been in contact with me last week. And by another that 4 weeks is within the time frame to install Fibre. At least discuss your lies to customers amongst yourselves so you are not contradicting each other.
Now cancel my order so I can contact a isp that wants to be of assistance
Now cancel my order so I can contact a isp that wants to be of assistance
RW
Rene W's updateReviewer Update
09 Jul 2020, 09:05Appalling absolutely appalling
RW
Rene W's update09 Jul 2020, 09:05
Reviewer Update
Appalling absolutely appalling
Home-Connect's replyOfficial
09 Jul 2020, 09:09Good Day, Rene, the provider called you to schedule the installation however you did cancel the installation appointment, Please advise.
Home-Connect's reply09 Jul 2020, 09:09
Official
Good Day, Rene, the provider called you to schedule the installation however you did cancel the installation appointment, Please advise.
RW
Rene W's updateReviewer Update
09 Jul 2020, 09:27Please have a look at what time the contractor called me. And at what time my ticket was canceled on your system.
The contractor called me at 16h47 but my telephone conversation with someone who was supposed to 'assist' was at 15h00. This is when the ticket was canceled. It should also be noted that the contractor only got the call just before he was in contact with me. So a ticket with home-connect was gathering dust for two weeks and no one did anything about it. Despite my calls and request.
The contractor called me at 16h47 but my telephone conversation with someone who was supposed to 'assist' was at 15h00. This is when the ticket was canceled. It should also be noted that the contractor only got the call just before he was in contact with me. So a ticket with home-connect was gathering dust for two weeks and no one did anything about it. Despite my calls and request.
RW
Rene W's update09 Jul 2020, 09:27
Reviewer Update
Please have a look at what time the contractor called me. And at what time my ticket was canceled on your system.
The contractor called me at 16h47 but my telephone conversation with someone who was supposed to 'assist' was at 15h00. This is when the ticket was canceled. It should also be noted that the contractor only got the call just before he was in contact with me. So a ticket with home-connect was gathering dust for two weeks and no one did anything about it. Despite my calls and request.
The contractor called me at 16h47 but my telephone conversation with someone who was supposed to 'assist' was at 15h00. This is when the ticket was canceled. It should also be noted that the contractor only got the call just before he was in contact with me. So a ticket with home-connect was gathering dust for two weeks and no one did anything about it. Despite my calls and request.