Can I get my interest activated?

When I say that I have never received bad service from Home-Connect, I mean it. Perhaps this is the reason why it has taken me so long to do this review. Also perhaps Vumatel also has a part to play, but then again, Home-Connect is my ISP, they're the one I have a relationship with.

I requested a transfer of my internet service. April 18 installation was scheduled for new address. Technicians arrived. When they are about to finish, one says oh, we cannot complete the installation because they have run out of CPE devices 🤔, but here is a document for you to sign that we have been here and we did the installation.😔

On Monday April 22, I enquired about the status of the CPE box, and a few hours later it was installed. Had internet for about 40 minutes.

Since then, I have been trying to get the internet activated. The most frustrating thing is the fact that I am the one reaching out daily. I mostly get radio silence. The 2 times someone reached out to to me was to placate me, but ended up offering no resolution, and of course no internet service.

I'm reliant on stable, fast internet for the online work that I do. I've spent unplanned I might add, monies on data, using my phone to create a Hotspot. It's been so stressful because it's been a month of being on edge that the connection will be stable enough to connect with my students.

I've WhatsApped and emailed the customer service department since Wednesday, the only response was the automated one saying a ticket was created.

There really is one thing worse than bad service. And that is no service. In this case, I get both