Calm, patience, focused on customer service

Thank you Asher and Nonhlanhla. Taking my feedback, calling me back and doing your best to close the loop. I appreciate your professionalism and empathy! Mark, thanks for the detailed explanation on my disconnected line. It is so frustrating and stressful not being connected, especially since I work from home. I have been an absolute pest, and you guys have remained calm and patient. I really hope that I get reconnected soon. Mobile hot-spotting is super-painful.