Broken promises from Home Connect and Courier Guy

At what started out as a good experience in terms of having my application attended to promptly and help being provided in cancelling my contract with Cell C, turned into a nightmare as I was made false promises and given incomplete information as to when my fibre would be online. Also to echo Morne P's review on 31 July 2020, I can't understand why they insist on using the "The Courier Guy" when it is clearly hurting their customer service brand. To add to the experience, I was told a manager would contact me - clearly my complaint is not important because I am still waiting for that call.