Brilliant sales technique, terrible service.

I joined Home connect after checking the reviews on Hellopeter. Initially, the sales representatives are very responsive and you will receive your router very fast. The sales representative will request that you write a good review on Hellopeter. Unfortunately, after you sign on the debit order form you will not receive the any customer service or the promised package. I signed for 25 mb/s 'Unlimand Uncapped ' but in reality at best on average receiving 15 mb/s (it is intermittent and drops to this speed for a few seconds). It feels like the line is throttled. My wife gets at least 1 notice that "your internet is unstable" during every single video meeting. We called customer service, emailed and requested "call backs" on the WhatsApp chat to no avail. If you don't want to have a disappointing experience, I would recommend not to choose Homeconnect as your fibre provider.