AM
ANTHONY M
1 reviews | Active since Jan 2015
02 Nov 2023, 09:08
Boipelo's assistance was professional
Boipelo's assistance was professional. She took her time to help me with my account suspension and now it's working fine. As for Home-Connect, I don't think I'll be doing business with you should I get another service provider. Your treatment towards your customers sucks. You are quick to suspend the subscription and your threats of taking legal action is a last straw. I'm in a process of looking for another service provider. Home-Connect is pathetic.
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Replies (1)Home-Connect's replyOfficial
02 Nov 2023, 09:14Dear Anthony, thank you for reaching out to us and sharing your feedback. We're sorry to hear that you had a negative experience with Home-Connect, and we understand your frustration. We're glad to hear that Boipelo was able to assist you with your account suspension and resolve the issue. Providing professional and helpful customer service is important to us, and we will make sure to pass on your compliments to Boipelo. We apologize if you felt that our treatment towards customers was unsatisfactory. We strive to provide the best service possible, and we apologize if we fell short in meeting your expectations. Your feedback is valuable to us, and we will share it with our team to improve our service going forward. If you have any specific concerns or issues that you would like us to address, please let us know. We always aim to take customer feedback seriously and make improvements where necessary. If you do decide to switch to another service provider, we understand your decision. It's important to find a provider that meets your needs and provides the level of service you expect. If there is anything else we can assist you with in the meantime, please don't hesitate to reach out. Thank you for bringing your concerns to our attention, and we apologize once again for any inconvenience caused. We appreciate your feedback and will use it to improve our service in the future. Best regards, Home-Connect Customer Service
Home-Connect's reply02 Nov 2023, 09:14
Official
Dear Anthony, thank you for reaching out to us and sharing your feedback. We're sorry to hear that you had a negative experience with Home-Connect, and we understand your frustration. We're glad to hear that Boipelo was able to assist you with your account suspension and resolve the issue. Providing professional and helpful customer service is important to us, and we will make sure to pass on your compliments to Boipelo. We apologize if you felt that our treatment towards customers was unsatisfactory. We strive to provide the best service possible, and we apologize if we fell short in meeting your expectations. Your feedback is valuable to us, and we will share it with our team to improve our service going forward. If you have any specific concerns or issues that you would like us to address, please let us know. We always aim to take customer feedback seriously and make improvements where necessary. If you do decide to switch to another service provider, we understand your decision. It's important to find a provider that meets your needs and provides the level of service you expect. If there is anything else we can assist you with in the meantime, please don't hesitate to reach out. Thank you for bringing your concerns to our attention, and we apologize once again for any inconvenience caused. We appreciate your feedback and will use it to improve our service in the future. Best regards, Home-Connect Customer Service
