LM
Lewellyn M
1 reviews | Active since Sept 2022
10 Jul 2024, 16:59
Billing issues - non responsive
I have been requesting for clarity on my billing. Ive paid upfront and they did not include it. I send proof of payment. I sent several emails and called them several time asking for clarity. So far I had to follow-up with them and explain the scenario again.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
10 Jul 2024, 18:16Dear valued customer, thank you for your feedback. Kindly note an agent will be in contact to assist.
Best regards,
Home-Connect's reply10 Jul 2024, 18:16
Official
Dear valued customer, thank you for your feedback. Kindly note an agent will be in contact to assist.
Best regards,
LM
Lewellyn M's updateReviewer Update
12 Jul 2024, 12:52Received an sms informing me that my service is suspended due to non payment! I have spoken to 4 different agents at home connect amd every time i have to explain the situation. Last agent informed me that my billing query was resolved. It is not resolved... i am in credit and i submitted proof of payment. Get your house in order and get a supervisor to call me. Im not explaining again.
Terrible that you send an sms to me informing that my service is suspended even though it is active. You are costing me time and I had to stop my employees from working as I rely on my internet service to run my call centre. Poor, very poor.
Terrible that you send an sms to me informing that my service is suspended even though it is active. You are costing me time and I had to stop my employees from working as I rely on my internet service to run my call centre. Poor, very poor.
LM
Lewellyn M's update12 Jul 2024, 12:52
Reviewer Update
Received an sms informing me that my service is suspended due to non payment! I have spoken to 4 different agents at home connect amd every time i have to explain the situation. Last agent informed me that my billing query was resolved. It is not resolved... i am in credit and i submitted proof of payment. Get your house in order and get a supervisor to call me. Im not explaining again.
Terrible that you send an sms to me informing that my service is suspended even though it is active. You are costing me time and I had to stop my employees from working as I rely on my internet service to run my call centre. Poor, very poor.
Terrible that you send an sms to me informing that my service is suspended even though it is active. You are costing me time and I had to stop my employees from working as I rely on my internet service to run my call centre. Poor, very poor.
LM
Lewellyn M's updateReviewer Update
13 Jul 2024, 08:50Now my service is suspended even when im in credit. My business cant continue without internet. Home connect are not answering their phones today (open from 8 to 2pm).
No one contacted me back. So frustrating and embarrassing to my employees. All my employees are just sitting here, unable to work. Im losing money bacause of home connect.
No one contacted me back. So frustrating and embarrassing to my employees. All my employees are just sitting here, unable to work. Im losing money bacause of home connect.
LM
Lewellyn M's update13 Jul 2024, 08:50
Reviewer Update
Now my service is suspended even when im in credit. My business cant continue without internet. Home connect are not answering their phones today (open from 8 to 2pm).
No one contacted me back. So frustrating and embarrassing to my employees. All my employees are just sitting here, unable to work. Im losing money bacause of home connect.
No one contacted me back. So frustrating and embarrassing to my employees. All my employees are just sitting here, unable to work. Im losing money bacause of home connect.
Home-Connect's replyOfficial
13 Jul 2024, 11:46Dear Lewellyn, thank you for the feedback and apologies for the inconvenience caused. Kindly note an agent will contact you shortly to assit.
Best regards,
Home-Connect's reply13 Jul 2024, 11:46
Official
Dear Lewellyn, thank you for the feedback and apologies for the inconvenience caused. Kindly note an agent will contact you shortly to assit.
Best regards,