Billing Issues at Home-Connect

Worst worst worst serve provider in terms of payment and billing admin. These guys will confuse profile and take additional money monthly without your knowledge and refuse to pay you back. Endless promises of call you back and updates but no one ever comes back to you. I’ve been following with them and they even deactivated my account by “mistake” at some point because of my persistence. They end confirming that they unduly debted R1800 from my account and again mentioned that they will pay me back. They said they run payments on Thursdays but I’m here still UNPAID.

There is no willingness to resolve this immediately from the supervisor or manager as he give the same excuses as his stuff member. There is no commitment as to them paying me EVER… So guys please know that you will have to work extra hard to manage your billings with these okes.

They have also been taking addition 150/100 on top of my monthly payments without me knowing and there seems to be no consolidation on this as they also haven’t picked up until I had to tell them from my statements. When I addressed this they laughed and said” that means you have a lot of money for you to only notice now.” I asked them to pay me back all that money as well and still there is still no recon on this and they fail to commit to paying me back.