Billed for no services... Incompetency at it's best!!

It has been such a struggle dealing with home-connect. I closed the application with Nomthandazo Khumalo on the 04/10/24 and Vuma-tel technicians came on the 08/10/25. Firstly Vuma - tel messed up the Fibre line for the main house when installing the second line for the cottage. Nobody took responsibility between Home-connect and Vuma-tel until we sorted out the issue ourselves. The installation has been done since then to date and I still do not have Fibre. It's been back and forth between Vuma-tel and Home-connect since. Everyday we're told to reboot and wait for a "miracle". The billing has already started but without any services. From Home-connect, we spoke to Tebogo and she promised to follow up then eventually went quiet on us. Then Silence Malefane and Lesley-Ann Laya did not bring about any resolution then Princess Nyauza took over the matter after Nikita (manager) did not assist us at all. Nikita does not respond or follow up on the matter. Princess has been calling us, following up with Vuma-tel and she's been very professional about it but it's unfortunate that we still do not have connection but we're being billed for services. So far we've spend more than R300 in airtime between Home-connect and Vuma-tel. Pls stop pushing a blame on each other, Vuma-tel and Home-connect and resolve the matter. This is incompetence.