Billed due to lack of adherence to application service date and client requests

On application I requested service to be active on a certain date at new address but Home-Connect decided to arrange installation prior to requested date.

According to their policy I will be billed once installation is done and line is active.

On the day of installation I talked to an agent stating that I did not request as per application that the service should be active prior to the date mentioned and that they should rectify seen as they arranged for the installation to be prior to my request. I even told the installer that they came to early for the installation, thus they should not activate my service.

Naturally my plea was ignored and I was billed irregardless of my correspondence on the matter. The installation was done a whole month before the date on application and was billed of course.

Why do I need to add a date of service on application if Home-Connect does not adhere to it?

After numerous emails and phone calls my issue remains unresolved and they refuse to do anything on this matter.

I've been with Home-Connect for 3 years without any issues with great service. Now they can't even accomodate me in the matter and I have to pay a reactivation fee for service suspended, even the invoice I received has the wrong address.

Very very disappointed and wish I could give them a zero star rating.