Beware of Home-Connect…Very Disappointing Service

I have been using one of the Home Connect Fibre connection to the home package for less than a year now and the experience has been great thus far, this is until my first problem.

My fibre connection just suddenly lost signal and I have now been offline for 3 days in a row. The first ticket I logged was responded to, the person told me that a technician from OpenServe will give me a call to sort the issue out, since then I have no update on my situation.

My tickets just get ignored and no technician has contacted me till today. What exactly am I paying for? To say I am disappointed would be an understatement.