CN
Chantal N

1 reviews | Active since Nov 2019

28 Oct 2020, 08:09

Beware of Home- Connect Pathetic Service

I have taken a month to month contract with Home connect, I was informed that I would be able to cancel at any time with no conditions attached. When I did cancel they are now making me pay additional fees however I have only used the services for two months. The only reason I took the contract was due to it being a month to month with cancellation at any time with no strings attached. I have been trying to sort this out since last year and nobody is willing to assist The service is pathetic. When they wanted our money they were too quick to call us. Please note that I have been trying to get this resolved since last year and it is not yet resolved. They have listed me without informing me. I will take this further for your false advertising where you say it is month to month it is not. Beware of Home- Connect for their false advertising.

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Replies (4)
Home-Connect
Home-Connect's reply28 Oct 2020, 08:23
Official
Good day Chantal , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. We have  escalate the matter for you. Our Accounts team will be in touch to rectify the matter.

Home-Connect Team 


Home-Connect
Home-Connect's reply28 Oct 2020, 08:33
Official
Good day Chantal , we believe that you were in communication with our accounts team for the past days and they have communicated our terms and conditions with you . Please kindly take note of our our terms and conditions ; You may terminate the Service Order at any time by giving Home Connect 1 FULL calendar month’s notice (not 30 days). All cancellations must be processed via the Home Connect online portal using your login credentials: 

Home- Connect Team 
CN
Chantal N's update28 Oct 2020, 10:47
Reviewer Update
Good day

the above procedure was followed and cancellation was done online. Please can someone call me and sort this out today

Home-Connect
Home-Connect's reply29 Oct 2020, 11:17
Official
Good day Chantal , We believe that our team has been in contact with you . Our team will be sending you a copy of your contract .

Home-Connect Team