Beware of Home-connect: A Disappointing Experience with Unresolved Issues

I have been a customer of Home-connect for the past six months, and I must say that my experience has been nothing short of disappointing. I am writing this review to share my experience and make others aware of the potential issues they may face with this company.

I subscribed to a Fiber internet plan with a promise of 200 Mbps upload and download speed. However, the highest speed I have ever received is 100 Mbps on both. This is a major concern for me, especially since I work from home and rely heavily on a stable, high-speed internet connection.

I have contacted Home-connect three times regarding this issue, but they have failed to provide any resolution. Each time I call, they ask me to perform a speed test and send the results, but they have never addressed the issue from the first test I sent. It feels as if they are not taking my concerns seriously, and it is incredibly frustrating.

In my opinion, Home-connect is in breach of contract, as I am paying for a service that I am not receiving. I believe I am entitled to a refund for the difference in service price for the past few months or an immediate release from my month-to-month contract so that I can find another Internet Service Provider (ISP) as soon as possible.

I understand that companies usually require a 30-day notice for contract termination, but I don't see why I should be held to this when Home-connect has failed to deliver the service they promised. They have not provided any reasonable support or resolution to my issue, despite multiple attempts from my end.

In conclusion, I urge potential customers to be cautious when considering Home-connect as their ISP. The company has failed to meet their promises and has left me with a subpar service that has affected my work from home experience. I expect Home-connect to either refund the difference in service price for the past few months or let me out of my contract immediately so I can find an ISP that meets my needs.