BELOW POOR SUPPORT SERVICE by HOME-CONNECT

Useless as they come, i received a router from home connect for connecting to the Fiber network, i struggled while following their start-up instruction. I called on the 8th, each call i waited for 15min with no answer, i made three calls. Finally someone answered and blamed Metro fiber and they promised to fix this by following day. Following to feedback nothing. Again that was after 30min of calling and waiting. Can you imagine if you use them to connect your security needs in your home????? BELOW POOR SUPPORT SERVICE and they don't care