Been struggling with the same query since September and still not resolved

Dear Customer,Thank you for reaching out to us regarding your concerns with missing equipment, the outstanding amount, and the cancellation of your subscription. I apologize for the inconvenience and frustration this has caused you.I understand how important it is to have these issues resolved promptly, and I assure you that I will do my best to assist you in finding a solution. To better assist you, could you please provide me with your account details such as your account number or registered email address?Once I have this information, I will investigate the matter thoroughly and provide you with an appropriate resolution. Your satisfaction is our top priority, and we value your feedback.I apologize for any miscommunication or lack of assistance you may have experienced in the past. Our team is dedicated to providing exceptional customer service, and I will personally ensure that your concerns are addressed promptly and efficiently.Thank you for your patience and understanding. I look forward to hearing from you soon.Kind regards,CleopatraHome-Connect Customer Service Advisor