BE WARNED: Once you're a customer, it's difficult/impossible to get out!!!

Can there be any worst customer service?! People are not reacting to tickets on The System. Rude operators don't give you time to talk. And when I eventually got to speak to a manager, Sibusiso, he promised to help ... But, of course, like all the tickets, it just get ignored after a day.

Then, out of the blue, I get a call from yet another, new person (Mbali) during hours which I have specified explicitly that I'm not available, followed up by a cold - if not snotty - email informing me that I did not respond to their call. It's now two days, and my reply to that email is just being ignored.

It is glaringly clear that Home-Connect has a strategy to make it impossible for people to cancel their contracts. Once your in The System, they're not letting go of you ... Makes me so angry.