Be prepared to be disappointed

Following an abysmal process of trying to cancel my service since February 2023, and returning my router to the courier, Menzi Zulu at Home-Connect’s Pre-Legal department is now denying having any record of correspondence of a “failed cancellation request” and denies having received the router too. They took two premiums from my account and are threatening to take the price for the router, even after they collected it. I would recommend that you give this ***********, arrogant team a wide berth.