Be Careful when applying

Signed up with Home-Connect on the 1st of December. Cancelled my order on the 2nd of December via Support Ticket and Whatsapp.

Today, the 7th of December, my line was activated and I can see its put forth for billing. Spoke to about 8 agents today, with little to no help.

Finally got to an agent, and the agent advised that it has been escalated. The feedback received was "you cant cancel an order if its in the activation stage" meaning, that if you sign up, you pay for the sign up and other fees attached even if you cancelled in advance before the line is activated.... What?

This is where they catch you - "Any fibre line order by completing our application form and then cancelled after acceptance by Home Connect will be invoiced to you." as part of there T&C's.

PS. That support ticket has not been responded to for 7 days and no guidance was given via whatsapp or the ticket.