BE AWARE OF HOME CONNECT: VERY INEFFECTIVE, DISGUSTING AND ROTTEN CUSTOMER CARE.

I had no internet from the 13th of March 2025 until the present, exactly one month. Home Connect could not, and are still unable to resolve the issue. Just happened out of the blue on the early morning of 13th March 2025. Have been liaising with Accounts, Support, Escalations department and recently added the legal department on my mail as well. Every time I interact with anyone at Home Connect, I get the response of "we are working on the problem". No calls from any manager nor have they sent anyone out here to see what the problem is and to resolve it. I canceled the service on the 22nd of March, but has to wait until the 01/05 before they release the line to any other ISP. After my cancelation, Home Connect debited my account on the 25th of March without me having an internet connection. I have no problems with this, however give me internet until then or release the line immediately if you cannot do this. This request I sent to Home Connect twice already without any response from anyone. I have been buying top up packages all the time to keep me going. This has been a very frustrating interaction with them since my problem started. I will never recommend anyone to do business with Home Connect.