RM
Reeva M
1 reviews | Active since Sept 2023
06 Sept 2023, 13:00
Banele was great
Banele was great. I just need to vent out my frustration about your product offering. Banele advices that I go look for another service provider for WIFI Router extender because I struggle to connect to the WiFi when I’m in my bedroom and by the patio. Why is Home Connect not providing that service? I’m in an apartment and struggling with coverage.
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Replies (1)Home-Connect's replyOfficial
06 Sept 2023, 13:05Dear valued customer, Thank you for reaching out to us and sharing your frustration. I understand how important it is to have a reliable WiFi connection throughout your apartment, especially in areas like your bedroom and patio. At Home-Connect, we strive to provide the best possible service to our customers. However, I apologize for any inconvenience caused by the lack of WiFi coverage in certain areas of your apartment. While we currently do not offer WiFi router extenders as part of our product offering, I appreciate your feedback and will pass it on to our team for future consideration. We are constantly working on improving our services to meet the needs and preferences of our valued customers like you. In the meantime, I would suggest exploring alternative options for WiFi router extenders. There are various reliable brands available in the market that can help improve your WiFi coverage in those areas where you are experiencing difficulties. If you have any further questions or concerns, please feel free to let me know. I am here to assist you and ensure your satisfaction as our customer. Best regards, Home-Connect Customer Service
Home-Connect's reply06 Sept 2023, 13:05
Official
Dear valued customer, Thank you for reaching out to us and sharing your frustration. I understand how important it is to have a reliable WiFi connection throughout your apartment, especially in areas like your bedroom and patio. At Home-Connect, we strive to provide the best possible service to our customers. However, I apologize for any inconvenience caused by the lack of WiFi coverage in certain areas of your apartment. While we currently do not offer WiFi router extenders as part of our product offering, I appreciate your feedback and will pass it on to our team for future consideration. We are constantly working on improving our services to meet the needs and preferences of our valued customers like you. In the meantime, I would suggest exploring alternative options for WiFi router extenders. There are various reliable brands available in the market that can help improve your WiFi coverage in those areas where you are experiencing difficulties. If you have any further questions or concerns, please feel free to let me know. I am here to assist you and ensure your satisfaction as our customer. Best regards, Home-Connect Customer Service
