Banele Gumede was Amazing he answered all my questions and was very helpful BUT every other agent was combative and was not able to solve my problem at all and spoke to me as I am stupid

Dear Yvette, Thank you for reaching out to us regarding your recent experience with our customer service team. I'm truly sorry to hear about the challenges you faced and the lack of satisfactory assistance provided by some of our agents. I apologize for any inconvenience caused by the unhelpful and combative behavior displayed by our representatives. This is certainly not the level of service we aim to provide, and I assure you that your feedback will be addressed internally to prevent similar situations in the future. Regarding the slow response from our technical team and the lack of communication regarding matching your new quote, I understand your frustration .Your satisfaction is important to us, and we appreciate your patience and understanding as we work to rectify these issues. If you have any further details or questions, please feel free to share them with me so that I can assist you accordingly. Thank you for bringing this to our attention, Yvette. We value your feedback and will do our best to improve your experience with Home-Connect. Warm regards, Home-Connect Customer Service.