BAD WIFI SPEED NOT GETTING WHAT I PAY FOR

Please anybody that needs to get wi-fi DO NOT USE THEM.

I have been experiencing trouble with my internet wifi speed ever since I had Home-connect installed in March 2021.

At first, they only give my order through to Openserve as 25mbps up and download. Then when I query it I got told that I only app**** for the 25mbps then I send the application form to them. The line gets upgraded. I test and it only gives me 110mbps upload en roundabout on average 97mbps download. then the fight starts. I have sent them different times that I have tested the line that it gives me only 110 Mbps on average download en 97 on upload.

Phoned several times then they send the technician from open serve to come and assist me. The technician tested the line with Home connects equipment and it gives them 110mbps on average. Tested with LAN cable it gives 126mbps. They remove all of the equipment from Home connect from the equation they get 226mbps. The moment the re-connect the units from Home connect I have half the speed that I get BILLED for.

Spoke to several customer care agents over several days and each of them promises that they will sort the problem. And low and behold no results up to know.

I phone want to speak to someone in charge and I get put through to just another service agent.

I am really not happy with the service that I have been getting.

They are quick to install the products but when it comes to solving your problem they seem to not be able to sort it out.