Bad tech support

We have had issue with connecting multiple times. Only one person has been able to assist us. Out of the whole technical support team one person assists. Every time we have to request for this particular individual to help us since everyone else fails. They blame it on the estate connection all the time, which is complete *******. Honestly not worth it since we pay a lot. Before they responded and say I have no account with them, yes the account is under my husband’s name. In closing, home connect is a total waste of money and brings nothing but frustrations. Thank you to king for always assisting but it’s really not ok that his the only one who can assist.