KC
Kalavani C
1 reviews | Active since Jun 2022
29 Apr 2024, 10:09
Bad Services - Home Connect Op Manager AYA
Hi, I signed up services for fibre with Home Connect on the 15th April. Home connect sub contracts to Vumatel and the SLA is 7-10 days. Mine is over 14 days and Home Connect cannot resolve why Vumatel has not yet connected my connections to get fibre. Vumatel has been unprofessional blocking me on their WhatsApp line, lying that they cant get hold of their technicians for 2 solid weeks, and also that my phone number is incorrect. Now I do not want to continue with the services of Home Connect and they are set to debit my account on 1st May 2024 for a services I do not have. Home Connect are not resolving the issues and I have escalated to the operation manager Aya like 5 times in the last week. I have even sent screenshot of the attempts I made myself with Vumatel. Vumatel is the worse services ever to deal with.
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Replies (5)
Home-Connect's replyOfficial
29 Apr 2024, 10:10Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply29 Apr 2024, 10:10
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
KC
Kalavani C's updateReviewer Update
29 Apr 2024, 13:36Your social media agent did contact me, Phumelo Butelezi and still have not sorted it out yet and rather will loose a client to another business than resolve this. They are chasing Vumatel and cannot get hold of their technician for over days days? How do they operate with a SLA in place? No one is willing to solve a installion connection for over 2 weeks. What bad services for a new customer who has signed up. LIke Home Connect can step in and sort this out.
KC
Kalavani C's update29 Apr 2024, 13:36
Reviewer Update
Your social media agent did contact me, Phumelo Butelezi and still have not sorted it out yet and rather will loose a client to another business than resolve this. They are chasing Vumatel and cannot get hold of their technician for over days days? How do they operate with a SLA in place? No one is willing to solve a installion connection for over 2 weeks. What bad services for a new customer who has signed up. LIke Home Connect can step in and sort this out.
Home-Connect's replyOfficial
29 Apr 2024, 13:42Dear Kalavani, thank you for the feedback. I have sent this to our operations manager to assist in resolving the issue
Home-Connect's reply29 Apr 2024, 13:42
Official
Dear Kalavani, thank you for the feedback. I have sent this to our operations manager to assist in resolving the issue
KC
Kalavani C's updateReviewer Update
30 Apr 2024, 10:54 I just want to acknowledge Pumelo Buthelezi and this team with AYA in operations for working so hard since yesterday, behind the scenes to resolve my installation issues. I thank you Pumelo sincerely for installion getting done tomorrow on a public holiday. Fingers crossed that the Vuma team comes through. Your efforts, and phone calls and updating me constantly is much appreciated and glad you resolved this so smoothly. I personally feel Vumatel takes advantage over Home Connect customers as Vuma focuses more on Afrihost which is their main supplier. Home Connect is used by many and I did not hear of bad services from them, hence I was recommended and going to stay with Home Connect. This was really a fault on Vumatel these are two different suppliers for services.
KC
Kalavani C's update30 Apr 2024, 10:54
Reviewer Update
I just want to acknowledge Pumelo Buthelezi and this team with AYA in operations for working so hard since yesterday, behind the scenes to resolve my installation issues. I thank you Pumelo sincerely for installion getting done tomorrow on a public holiday. Fingers crossed that the Vuma team comes through. Your efforts, and phone calls and updating me constantly is much appreciated and glad you resolved this so smoothly. I personally feel Vumatel takes advantage over Home Connect customers as Vuma focuses more on Afrihost which is their main supplier. Home Connect is used by many and I did not hear of bad services from them, hence I was recommended and going to stay with Home Connect. This was really a fault on Vumatel these are two different suppliers for services.
Home-Connect's replyOfficial
30 Apr 2024, 10:59Dear Kalavani, Thank you for the feedback.
Home-Connect's reply30 Apr 2024, 10:59
Official
Dear Kalavani, Thank you for the feedback.