OVdB
Ockert Van den Berg
1 reviews | Active since Oct 2019
22 May 2024, 18:31
BAD SERVICE WITH INTERNET CONNECTION
I'm very unhappy with home-connect. Every Wednesday my internet is not working. The customer service is good. But the service they provide with fibre is very bad. Can't get home every Wednesday AFTER 5 o'clock in the afternoon and see the internet is off. Call centre closed at 5 o'clock so I can never phone them
Helpful (0)
Replies (7)0
Replies (7)
Home-Connect's replyOfficial
22 May 2024, 18:47Dear Ockert, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply22 May 2024, 18:47
Official
Dear Ockert, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
OVdB
Ockert Van den Berg's updateReviewer Update
22 May 2024, 19:55They did phone me but still they couldn't resolve the problem of my internet connection
OVdB
Ockert Van den Berg's update22 May 2024, 19:55
Reviewer Update
They did phone me but still they couldn't resolve the problem of my internet connection
Home-Connect's replyOfficial
23 May 2024, 08:07Thank you for the feedback, Ockert. We are working to get the issue resolved as soon as possible.
Home-Connect's reply23 May 2024, 08:07
Official
Thank you for the feedback, Ockert. We are working to get the issue resolved as soon as possible.
OVdB
Ockert Van den Berg's updateReviewer Update
23 May 2024, 17:06Home-connect could still not help me with my issue. After I phoned Vumatel also and heard nothing is wrong on there side with internet connection. Every time home-connect says that the issue is at Vumatel but actually the issue is with home-connect.
OVdB
Ockert Van den Berg's update23 May 2024, 17:06
Reviewer Update
Home-connect could still not help me with my issue. After I phoned Vumatel also and heard nothing is wrong on there side with internet connection. Every time home-connect says that the issue is at Vumatel but actually the issue is with home-connect.
Home-Connect's replyOfficial
23 May 2024, 17:21I understand your frustration, Ockert. I apologize for the inconvenience this has caused you. I will escalate this issue to ensure it is resolved promptly. Thank you for bringing this to our attention.
Home-Connect's reply23 May 2024, 17:21
Official
I understand your frustration, Ockert. I apologize for the inconvenience this has caused you. I will escalate this issue to ensure it is resolved promptly. Thank you for bringing this to our attention.
OVdB
Ockert Van den Berg's updateReviewer Update
25 May 2024, 17:55Can someone tell me why there is still no internet connection? Vumatel send me a message saying everything is fine but still don't have any internet access
OVdB
Ockert Van den Berg's update25 May 2024, 17:55
Reviewer Update
Can someone tell me why there is still no internet connection? Vumatel send me a message saying everything is fine but still don't have any internet access
Home-Connect's replyOfficial
26 May 2024, 08:09Thank you for the feedback, Ockert. We are working to get the issue resolved as soon as possible.
Home-Connect's reply26 May 2024, 08:09
Official
Thank you for the feedback, Ockert. We are working to get the issue resolved as soon as possible.